Seasonal Telephone Sales Representative-In Center

Minimum $13.00/hr. plus up to an additional $2.50/hr. for incentive pay
Incentive pay begins on Nov. 19th and concludes on Jan. 13th
Incentive pay will be paid out in two installments first payment on DECEMBER 20th and the second payment on JANUARY 17th. To qualify for the incentive pay, you must be an active employee at the time of the incentive payment.
Duluth Trading Company is a "no bull" brand that started in 1989. The heart of Duluth Trading's success is creating one-of-a-kind men's and women's clothing, innovative tools and ingenious gadgets while being humorous story tellers. The talented people we seek want to be proud of where they work, have a commitment to do things better and be part of a retail, web and catalog apparel company that knows where it's going.
What we offer you:
Flexible hours-ability to pick up a few or many hours anytime
Employee discount of 40% off products
Brand advocacy for great products
Interact with great customers from all over the nation!
As a Telephone Sales Agent, a typical day might include the following. If this sounds interesting, and you are someone who pokes average in the eye we want to hear from you!
Providing world-class service by answering incoming calls in a timely manner, exceeding the customer's expectations.
Become experts on the Duluth Trading website to assist customers with shopping, product inquiries, FAQ pages, and various other web capabilities.
Perform other duties supported by the Contact Center as directed such as:
Entry of mail orders
Catalog requests and Remove from Mailing List
Customer Account maintenance
Entry of customer comment and feedback
Assisting with various tasks off phone as determined by leadership team
Track packages on line via Duluth Trading Company shipper of choice.
Develop and maintain strong knowledge of the Duluth Trading product line, promotions, shipping guidelines and return procedures.
Participate in training programs designed to enhance performance
Meet and exceed Key Performance metrics as defined by the department
Meet attendance requirements as defined by company policy
Perform special assignments as requested by Contact Center management.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job. Duluth Trading Company is an equal opportunity employer.

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